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Terms & Conditions

General

By continuing to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which both the T&C and Privacy Policy govern Bassan Supplies Ltd and its relation between you and this website.
If you disagree with any part of these terms & conditions, please do not use our website.

The terms ‘us’ /‘we’ and ‘company’ refer to the company ‘Bassan Supplies Ltd’, and the use of ‘you’/’your’ and ‘customer’ refers to user or viewer of our website.

The use of this website is subject to the following terms and conditions:

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  • Content displayed on this website is for your general information and use, this is subject to change without notice.
     

  • Neither us or any third parties provide any guarantee or warranty as to the suitability, accuracy or performance of the information and materials found or offered on this website for any reason. By purchasing from this website, you acknowledge that such information and materials may contain inaccuracies or errors, we fully exclude any liabilities for any inaccuracies or errors permitted by law.
     

  • The way in which you use the information or materials provided on this website are at your own risk, for which we will not be liable for. It is solely the responsibility of you to ensure the products or information on this website meet your specific requirements and needs.
     

  • Unauthorised use of this website may give rise to claim for damages or may be considered a criminal offence.
     

  • Any external links provided on this website are solely to provide additional information which could be of additional benefit. Any content displayed on those website(s) is not the responsibility of us. There is no link where we endorse those website(s).
     

  • This website contains materials which are owned or licensed to us including, but not limited to, the design, look, appearance, graphics and layout. Any reproduction of this website is prohibited in accordance with the copyright notice.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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All Products are intended for professional use only.

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Delivery

Whilst Bassan Supplies Ltd makes every effort to ensure that the item(s) purchased are delivered safely. Items which are delivered damaged, either leaking or opened will be replaced. Photo evidence should be taken on delivery, please contact us via email (info@bassansupplies.com), with attached images along with the order reference number.
If any special delivery instructions are required, please add these instructions in the comments/notes section on checkout, these instructions will be passed on to the courier company.

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Return & Refunds​

All Return carriage cost will be paid for by the customer, for any larger or hazardous items, we will contact you to arrange the return. *Please note - any additional cost of us collecting the items will be paid for by you.*

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Please return items to the following address:

Bassan Supplies Ltd

Unit 10, Century Park
Garrison Lane
Birmingham
B9 4NZ

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Any goods refunded by you will be processed and reimbursed by us within 30 days of us receiving the refunded items subject to inspection. Items will need to be returned in the following conditions:

  • original condition

  • unopened

  • unused

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If any of the items returned, do not fall within the categories above, the specific item will not be processed for return. We reserve the right to refuse refunds where items are not in a resaleable condition.
Any custom items such as paints are non-refundable. All original shipping costs are not refunded.

All refunds will be made through the same payment method used to pay for the original goods.

Custom Mixed Paint​
Please note: Any custom mixed paint will be mixed as 'standard shade' unless specified by yourself for a specific shade.

For any paints that are incorrect, in shade spec, we cannot be held liable for any issues that may arise from this.

Deductions

If the value of the returned good(s) is diminished by the customer misusing, handling or using them incorrectly, any reasonable deductions will be made from the refund amount to cover the value loss of the item(s).

The cost of basic delivery will be refunded. Any additional costs, such as upgraded delivery, is solely on the customer returning the item(s) and not on the company. These upgrades may be deducted from the refunded amount.   

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Copyright

All content displayed on this website is the property of its respective owner(s). Any unauthorised use or reproduction is prohibited and may result in legal action.

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Company Information & Details

Company Name: Bassan Supplies Ltd

Business Address: Unit 10, Century Park, Garrison Lane, Birmingham, B9 4NZ

Telephone: 0121 772 8005

VAT Number: 922582719

Company Registration Number: 06404241

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